Backblaze External Website - Site Reliability Engineer I
Requirements
• Technical Fundamentals: Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications. • Technical Fundamentals: • Problem Solving & Automation: Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks. • Problem Solving & Automation: • Communication: Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders. • Communication: • Diversity, Equity, & Inclusion • Even if you don’t meet 100% of the qualifications listed above, we still encourage you to apply! Learning, developing, and growing are key parts of our culture. • At Backblaze, diversity, equity, and inclusion are core to our values. We are committed to fostering a workplace where all employees feel a sense of belonging regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Responsibilities
• First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution. • First Line of Defense: • Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses. • Incident Management: • Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations. • Monitoring & Alerting: • Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework). • Infrastructure & Pod Health: • Data Center Tech Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks. • Data Center Tech Support: • Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods. • Migrations & Provisioning: • Code Deployments: Use Jenkins to deploy code updates across all our environments. • Network & Operations: Identify and escalate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates. • Network & Operations: • Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures. • Automation & Process: • On-Call & Flexibility: Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise. • On-Call & Flexibility: • The Right Fit • The Right Fit • Location: Must be based in the United States and eligible to work without visa sponsorship. • Location: • Experience: 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
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