Cloudbeds - Onboarding Project Manager

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management • Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations • Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle • Lead customer meetings including pre-kickoff, kickoff, project check-ins, and go-live milestones while documenting action items and next steps • Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction • Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams • Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success • What Sets You Up for Success: • Fluency in Thai and English at a business-professional level, both written and spoken • Minimum 4 years of experience in hotel operations or hotel management • At least 2 years of project management experience within a SaaS or customer-facing environment • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment • Strong communication, relationship management, and customer-facing presentation skills • Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs • At least 2 years of project management experience within a hospitality SaaS environment • Previous experience with customer implementation & onboarding at a hospitality SAAS company • Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools • Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. • Work Authorization: • What to Expect - Your Journey with UsBehind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • What to Expect - Your Journey with Us • Learn more online at cloudbeds.com • Cloudbeds Awards: • Cloudbeds Awards: • Winner – Hotel Management Software | HotelTechAwards (2026) • Winner – Hotel Management Software • Overall 10 Best Places to Work | HotelTechAwards (2026) • Overall 10 Best Places to Work • Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) • Overall Top 10 Hotelier's Choice • Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) • Finalist – Property Management Systems (PMS) & Channel Managers • Most Loved Workplace® Certified (2024) • Most Loved Workplace® Certified • Deloitte Technology Fast 500 (2024) • Deloitte Technology Fast 500