quantum - Technical CRM Specialist
Requirements
• Previous experience in iGaming or a marketplace environment • Strong understanding of email deliverability best practices, including IP warm-up, Google Postmaster, SNDS, and domain configuration • Experience working across multiple brands, verticals, and locales • Experience with SMS and WhatsApp channels • Experience working in a target-driven, revenue-focused environment • What You’ll Get • Private Health Care (Bupa) • Hybrid Working (3 days in office) • Travel Insurance
Responsibilities
• Internal SME of CRM-related systems • Responsible for all data and compliance activities across CRM systems • Supporting the CRM team with troubleshooting, training, and complex journey builds • Managing new IP warm-ups • QA for all data-related changes and system updates • Monitoring all customer interactions • Troubleshooting automation, journey, and HTML rendering issues • Developing new HTML modules • Work on launching SMS and potentially WhatsApp within Salesforce Marketing Cloud • Working cross-functionally with Analytics, Product, and Technology teams to deliver effective, timely campaigns • Developing and managing campaign audiences • Preferred Skills, Qualifications and Experience: • Either Salesforce Marketing Cloud (SFMC) or Adobe Campaign working experience • Strong data skills, including SQL and data quality control • Good working knowledge of HTML for email • Strong working knowledge of JavaScript • Understanding and ideally exposure with APIs and working with JSON Objects • Experience managing multiple priorities and adapting to changing requirements at short notice in a fast-paced environment • Ability to work to tight deadlines, both independently and under pressure, to deliver results for stakeholders • Commercially minded, data-literate, and highly analytical, with the ability to use raw data to generate insights and inform decisions
Benefits
• Company Bonus Scheme • Paid for AI Subscription (Claude / ChatGPT / Gemini) • Market-Leading Training Programme • Recognition & Reward Scheme • Annual Company Conference • Regular Happy Hours & Team Lunches • Free Coffee, Drinks & Snacks • What’s the next step? • Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them. • If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at [email protected].
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