solidgate - Technical Support Specialist
Requirements
• 2+ years of experience in technical support, technical account management, or a similar role • Strong written and verbal communication skills — clear, structured, and merchant-focused • Knowledge of Postman and basic SQL • English at Upper-Intermediate level or higher • Ownership mindset: you care about results and long-term merchant success • Ability to work independently, prioritize effectively, and stay calm and focused when handling urgent cases • Openness, empathy, and motivation to grow — both personally and with the product • Hands-on experience running technical demos • Familiarity with payment systems, APIs, or fintech products
Benefits
• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale. • Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes. • Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move. • You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world. • A-player team: Work alongside top fintech professionals with a proven track record and results. • Tomorrow’s fintech needs your mindset. Come build it with us. • 🫂 Know top talent? We’re always on the lookout. • Recommend someone https://jobs.ashbyhq.com/solidgate/form/external-referral-program • for our role, and if they get hired, there’s a bonus waiting for you — simple as that.
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