Valon Mortgage - Mortgage Assistance Processor
Requirements
• High school diploma, GED, or equivalent secondary education certification required. • Knowledge of FHA, VA, Fannie Mae, and Freddie Mac guidelines and automated underwriting systems. • Ability to critically examine credit, income, assets, title, and appraisals for adherence to company, investor, and GSE underwriting guidelines. • 2 years of Collections, Loss Mitigation, or other mortgage banking, mortgage servicing, or real estate-related experience. • 2 years of mortgage loan origination/modification experience • 2 years of telephone customer contact experience. • Knowledge of Fair Debt Collection Protection Act. • Ability to work independently in a fast-paced environment as well as part of a team and focus on results. • Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines. • Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client. • The ability to apply general rules to specific problems to produce answers that make sense. As well as the ability to combine pieces of information to form general rules or conclusions. • Ability to work independently while ensuring optimal decision-making and rapid problem resolution. • IDEAL BACKGROUND • Experience with FHA, VA, USDA, FNMA, and FHLMC guidelines and automated underwriting systems. • 5+ years of mortgage/modification underwriting experience • 2+ years of Manual Underwriting experience • 3-5 years of processing and/or closing experience • Understanding of mortgage industry federal regulations, including RESPA, TILA, ECOA, TRID, CFPB, etc • Strong communicator with excellent writing skills • High integrity with strong ethical values • Team player with the ability to work effectively with a variety of team members
Responsibilities
• Under the general supervision of the Underwriting Supervisor/Manager, the Processor will be responsible for reviewing mortgage assistance applications and managing a caseload of files including all steps necessary from application to modification. • Act as a subject matter expert with a basic understanding of mortgage servicing and provide support to the Underwriting team. • Proactively identify process improvements and efficiently handle multiple tasks concurrently in a high-velocity operational setting. • Review customer documentation within 5 business days to determine if the homeowner supplied a complete Mortgage Assistance Application. • Order and review BPO/AVM/appraisal as applicable. • Calculate income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines. • Accurately and timely update template steps and system notes to reflect the current status of the file. • Order and review title searches as applicable. • Review and implement according to the guidelines of an investor, client, and insurer for payment deferrals, loan modifications, forbearances, and repayment plans, short sales, and deeds in lieu. • For short sales, review marketing strategies, listing history, and offer activity. • Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines. • Prepare and send trial period documents, payment deferral agreements, forbearance plan documents, repayment plan agreements, short sale approval, closing letters, and decline letters as needed. • Contact homeowners and real estate agents to provide the status of files • Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys. • Complete 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines. • Work in conjunction with vendors to oversee the generation and compliance of modification, short sale, and deed in lieu of foreclosure documentation
Benefits
• $26 – $30 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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