AlphaSense - Director, Customer Success, Financial Services

• Proven Leader: You’ve successfully managed teams and are passionate about developing your people. • Proven Leader: • Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes. • Systems-Oriented: • Customer-Centric: You measure success by the success of your customers and inspire your team to do the same. • Customer-Centric: • Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback. • Coaching & Feedback Enthusiast: • Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow. • Ambitious & Curious: • Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations. • Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed. • Servant Leader: • Effective Communicator: You can break down complex data into actionable insights and communicate them clearly. • Effective Communicator: • 10+ years of experience in sales, account management, or client success, with at least 5 years in people management • Extensive experience in roles serving Financial Services clients and deep understanding of the Investment Management industry and the nuances between IB/PE/HF/AM and other personas • Experience managing a team with a high velocity of renewals • Strong aptitude for learning, particularly in a technical SaaS environment • Someone who thrives in fast-paced, high-growth environments and has a track record of building for scale • An exceptional executive communicator who can influence C-suite stakeholders internally and externally with clarity and credibility • Strong rapport-building skills and a positive, energetic attitude • Willingness to travel as needed. • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.