The Job Sauce - Integrations Support Engineer
Requirements
• This is a highly cross-functional position where you will collaborate with clients, internal product teams, and support teams to drive successful launches, improve system functionality, and deliver an exceptional customer experience. • Working knowledge of Python and SQL for data processing, troubleshooting, and reporting • Experience configuring and supporting database and CRM integrations • Familiarity with REST APIs and third-party system integrations • Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously • Preferred Background • Experience supporting SaaS implementations or customer-facing technical integrations • Familiarity with Zendesk or similar ticketing/support platforms • Experience working in high-growth technology environments • Exposure to healthcare, senior living, or revenue operations platforms is a plus • Experience utilizing AI for problem-solving and automating workflows • Comfortable operating in fast-paced environments with evolving priorities and technologies • Naturally curious and proactive problem solver • Highly adaptable and eager to learn new technologies and systems • Customer-first mindset with strong relationship-building & communication skills • Detail-oriented while maintaining a strong sense of urgency and execution • Thrives in collaborative, cross-functional environments
Responsibilities
• Technical Integrations & Systems Configuration • Configure and maintain integrations between Further’s platform and external CRM, database, and third-party systems • Implement and support REST API integrations to extend platform functionality and improve operational connectivity • Ensure reliable and accurate data flow across integrated systems and troubleshoot integration-related issues as they arise • Configure internal tools and workflows to align with client-specific operational requirements • Data Processing & Technical Problem Solving • Utilize Python, SQL, and JavaScript to process, manipulate, and analyze data • Translate raw technical data into clear, actionable outputs and presentations for internal teams and clients • Diagnose and resolve technical implementation challenges across frontend systems, integrations, and data workflows • Continuously identify opportunities to improve implementation efficiency and client outcomes • Client Communication & Support • Partner directly with clients to understand business requirements and recommend technical solutions • Communicate implementation updates, technical findings, and next steps clearly to both technical and non-technical stakeholders • Manage and resolve customer support tickets through Zendesk with urgency and professionalism • Provide ongoing technical guidance to ensure successful adoption and long-term client satisfaction • Project & Task Management • Manage multiple client implementations, support requests, and technical priorities simultaneously • Maintain strong attention to detail while balancing competing deadlines and deliverables • Support smooth launches and successful onboarding experiences for new customers • Contribute to internal process improvements and operational scalability initiatives • Client Website Customization • Customize and configure client-facing implementations to ensure seamless visual and functional integration with customer websites • Utilize ClaudeCode to improve CSS, HTML, and JavaScript user experience, branding alignment, and frontend functionality • Troubleshoot frontend implementation issues and optimize overall performance and usability
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT