benepass - Product Operations Manager

U.S Remote - Hybrid$150k - $180k+ Equity2mo ago

In Office Senior NA Oil & Gas Operations Manager Project Planning Program Management Documentation Stakeholder Management

Requirements

• 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role • Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment • Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies • Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through • Ability to translate technical product work into operational impact for internal teams and customers • Experience building or improving processes, frameworks, or playbooks that scale • Excellent communication and stakeholder management skills, with the ability to influence across teams

Responsibilities

• As a Product Operations Manager, you will: • Own launch readiness end-to-end • Drive launch readiness across all product and engineering workstreams • Build and manage project plans, timelines, and milestones, working backward from launch • Define readiness criteria and make final go / no-go recommendations • Run a weekly launch readiness sync to track progress, surface risks, and drive accountability • Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made • Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured • Collaborate closely with our existing Operations Enablement function • Partner closely with Product & Engineering • Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work • Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume • Translate technical work into clear operational implications and requirements • Ensure operational considerations are incorporated early in planning, not just at launch • Own Ops → Product Roadmap & Prioritization • Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities • Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases • Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization) • Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes • Build for the future • Create launch runbooks that will enable scalable go-live plans as the company grows

Benefits

• Base salary of $150,000 to $180,000 + equity. • RANGE(S) IS SUBJECT TO CHANGE. BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE. • 95% coverage of medical, dental, and vision • Fantastic benefits (of course 😃), including: • $250 WFH setup (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness • $100/month Co-working and Commuter Benefit • At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.