TTEC Digital - AWS Solutions Engineer
Requirements
• Skills needed: AWS Solutions Architecture expertise • Years of experience: Not specified • Education: None stated explicitly; however, a Bachelor'th degree in Computer Science is typically required for this role. Please refer to the job description if not already obtained. • Certifications: Professional certification from Amazon Web Services (AWS) preferred but not mandatory. AWS Certified Solutions Architect - Associate or above may be beneficial, as stated by TTEC Digital in their company profile on LinkedIn. Please refer to the job description if you already possess these credentials; otherwise, consider pursuing them for your application. • Must-haves: Experience with AWS services and tools is essential (e.g., CloudFormation, CodePipeline), strong problem-solving skills, excellent communication abilities, proficiency in English language, ability to work remotely or onsite as required by the employer's needs at that time • Please note: The job posting does not explicitly state years of experience needed. However, AWS Solutions Engineers typically require a minimum of 2-3 years’ professional IT industry experience with an emphasis in cloud computing and architecture design principles.
Responsibilities
• Solution Development & Pre-Sales Support • Develop technical solutions and architecture diagrams for customer proposals and RFP responses • Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans • Support RFP/RFI responses with technical content, solution narratives, and validating responses • Collaborate with Solutions Architects to refine and validate solution designs • Enablement & Documentation • Produce technical documentation, solution guides, and best practice content • Create go-to-market collateral including solution briefs, technical white papers, and presentation materials • Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP • 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting • Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) • Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) • Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons • Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
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