hightouch-inc - Deployment Architect - Email & SMS / Messaging, EMEA
Requirements
• 5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role • Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms • Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture • Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements • Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies • Strong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-making • Experience developing implementation processes and frameworks that scale as a product and organization grow • Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus • Bachelor’s degree or equivalent practical experience
Responsibilities
• Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launch • Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration • Assess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value • Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness • Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependencies • Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readiness • Act as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deployment • Partner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organization • Build repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalable
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