loopreturns - Loop - Developer Success Engineer
Requirements
• You have 2-4 years of experience as a software engineer, with exposure to APIs, integrations, and developer-facing platforms. • You're comfortable working with modern web stacks; experience with PHP/Laravel is a plus, though we hire for aptitude over specific stack. • You can write clear, useful technical documentation, including API references, step-by-step guides, and tutorials, and care about making complex things approachable. • You're familiar with e-commerce ecosystems and have hands-on experience with webhooks, event-driven patterns, or third-party integrations. • You're energized by working directly with developers, translating technical complexity into actionable guidance. • You're curious about AI tooling and how it can improve the developer experience. • You operate with intensity and hold a high bar; for your own work and for the people around you. You give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal. • You can share examples of learning from mistakes, asking for help, and growing through feedback.
Responsibilities
• Guide external developers through Loop's APIs and help them plan their integrations before they start building. • Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform. • Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client. • Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly. • Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed. • Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live. • Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience.
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