pointclickcare - (US) Customer Success Manager - Health Plan (Great Lakes)
Requirements
• Exposure to health care organizations required • Strong written and verbal communication skills • Excellent organizational, project management & time management skills • Strong relationships, teamwork, and collaboration capabilities • Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions • Experience with SaaS or EHR is a definite asset • Strong entrepreneurial spirit is a strong bonus • At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,400 - $106,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. • #LI-SG1 #LI-Remote • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• · Identification of performance improvement opportunities and scaling out best practices, • · building long-term account plans and execution, • · Identification of training + education needs, • · reconciling business and product challenges, • · working with the market leadership on market or other relevant initiatives, • · providing ongoing consultative support • Health Plan Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess Health Plan domain knowledge as well as a strong understanding of how Health Plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus. • Own strategic partnerships with clients, acting as the primary point of contact • Proactively identify customer performance improvement opportunities leveraging robust data • Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration • Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value • Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization • Maintain customer engagement levels and support customer NPS scores • Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement • Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans • Support churn reduction, both for organizations and products • Support revenue expansion and improvement of bookings metrics • Other criteria as determined by CSM Leadership team
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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