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Jobs/Customer Service Manager Role/Zscaler - Professional Services
Zscaler

Zscaler - Professional Services

Remote - Virginia, USA; San Jose, California, USA - Hybrid2mo ago
In OfficeInternNACloud ComputingCustomer Service ManagerAWSAzureGCPDocumentation

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Requirements

• You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You are driven by innovation. You have a deep curiosity for how things work and believe in the power of technology to accelerate transformation. • You are a pragmatic builder. You are obsessed with creating, iterating, and shipping, and you aren't afraid to roll up your sleeves to build the first version yourself. • You are data-driven. You use data and analytics to find the truth and value evidence over assumptions to drive better outcomes. • Must be a current Active Duty United States military member or a member of the United States Guard/Reserve component on active duty orders for at least the last 180 days with 180 days or fewer remaining prior to your date of discharge and located in the United States. • Obtain approval from your unit commander. • MOU must be approved and submitted before start. • Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP • Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM • Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory • #LI-remote #LI-TJ1 • At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. • Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! • Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Responsibilities

• Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track. • Maintain project tracking and customer issue documentation within appropriate systems and databases. • Build and maintain well-established relationships with key customer stakeholders. • Perform welcome calls with customers, describing the service, tools, and process.

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