multiplymii - Amazon Operations Specialist

Remote - ET (Eastern)1mo ago

Remote Mid NA E-commerce Operations Manager Microsoft Teams Slack Documentation Case Management

Requirements

• The role will work closely with internal team members as part of the brand team. • 3–5 years of experience in Amazon Seller Central backend operations, ideally across larger eCommerce companies or multiple brands. • Strong experience resolving listing, catalog, account health, and Seller Support issues. • Hands-on experience with flat files, listing updates, backend troubleshooting, and case management. • Ability to work independently, prioritize tasks, and resolve issues with minimal direction. • Strong written and verbal English communication skills. • Experience using Amazon Seller Central, Slack, Microsoft Teams, Gmail, and flat files. • Experience building SOPs or documenting operational workflows. • Familiarity with Helium10, or similar Amazon tools. • Experience with project management tools. • Experience working with supplement brands or regulated product categories on Amazon.

Responsibilities

• Amazon Backend Operations: Support day-to-day Seller Central operations, including listing updates, catalog maintenance, account monitoring, and backend troubleshooting. • Listing & Catalog Issue Resolution: Investigate and resolve listing, catalog, variation, suppression, and flat file-related issues. • Seller Support & Case Management: Open, manage, and follow up on Seller Support cases to drive timely resolution. • Flat File Updates: Prepare, update, and troubleshoot flat files for catalog and listing changes. • Account Health Monitoring: Monitor account health, listing status, backend alerts, and operational issues that may impact marketplace performance. • Internal Coordination: Communicate updates, issues, and next steps clearly with internal team members through Slack, Teams, Gmail, and other channels. • Process Documentation: Document recurring workflows and support SOP creation to improve operational consistency.

Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs • APPLICATION PROCESS • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.