Customer.io - Product Manager, Agent
Requirements
• 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience. • Experience using or developing AI-powered tooling in your product workflow • A track record of improving activation or retention metrics. • Strong analytical and experimentation skills — data-driven but comfortable with ambiguity. • Experience collaborating across Product, Marketing, and CX. • A clear communicator who simplifies complexity and drives alignment. • Deep curiosity about what helps customers succeed. • Comfort working autonomously in a remote, async-first environment.
Responsibilities
• Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform. • Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches. • Find and resolve friction points using data, experimentation, and customer insight. • Define and track success metrics for activation, retention, and monetization. • Partner with Marketing, CX, and Design to ensure success across all touch points • Work with Engineering to scope and deliver improvements that produce customer value • Communicate priorities and progress clearly across teams and leadership.
Benefits
• We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • $137k–$156k USD • Zone 1: $164,400–$187,200. • Zone 2: $150,700–$171,600. • Zone 3: $137,000–$156,000. • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute call with a Recruiter • 30-minute video call with the Hiring Manager • 60-minute Product Case discussion with Engineering team members • 60-minute Product Case Review call with a panel • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT