Technical Support Engineer - EMEA
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Requirements
• You’ve spent 3+ years supporting enterprise customers with a confident, calm approach. • 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers. • You deliver top-tier customer experiences with stellar written and verbal communication. • You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. • You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. • Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning. • Extra kudos if you bring a KCNA or CKA certification and aspire to be a future Kubestronaut. • Startup experience? Even better. You’ve navigated fast lanes before. • A curious soul who learns faster than a caffeinated squirrel.
Responsibilities
• Be the frontline agent: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images. • Be the frontline agent • Escalate wisely: Engage the Engineering team when things get spicy. • Escalate wisely • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. • Communicate like a pro • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. • Bridge the tech lingo divide • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. • Document like a librarian • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. • Channel your inner detective • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. • Speak up smartly • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. • Learn, teach, repeat • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. • Be there when it counts:
Benefits
• €81.000—€96.000 EUR • Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. • Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. • Chainguard’s mission is to be the safe source for open source. • We live and breathe our company values: • We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better. • We have a bias for intentional action - We prioritize, plan, try things, and fail fast. • We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey. • We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions. • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Flexible & Remote-First Culture: • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). • Our Approach to Equity: • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. • 100% Covered Health Insurance: • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. • ∞ Flexible Time Off: • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. • 18 Weeks Paid Parental Leave: • If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.