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Jobs(31,341)/Customer Success Engineer Role(283)/Censys (13) - Sr. Customer Success Engineer, EMEA
Censys

Censys - Sr. Customer Success Engineer, EMEA

Remote - UK£93k - £107k/year+ Equity1mo ago
RemoteSeniorEMEACybersecuritySoftwareCustomer Success EngineerAmbassadorEmployee RelationsRESTPythonJiraSplunkCustomer Success

Requirements

• 4+ years of experience in a technical, customer-facing role, ideally within a cybersecurity SaaS environment • Proven experience owning complex customer relationships and driving technical outcomes • Strong understanding of security tooling, cloud providers, and common network protocols, including SSL/TLS • Advanced proficiency in Python and comfort working with REST APIs • Ability to influence without authority and collaborate effectively across teams • Excellent communication, organizational, and troubleshooting skills • Comfort operating with ambiguity in a fast-paced, high-growth environment • A self-starter mindset with a resourceful, “figure-it-out” attitude and a strong customer focus • The annual base salary range for this role will be around £93,000 - £107,000, plus bonus eligibility and equity. • In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details. • This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom. • California Privacy Rights NoticePursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy. • California Privacy Rights Notice

Responsibilities

• Partner with the Customer Success organization to deliver a world-class, white-glove customer experience • Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption • Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues • Proactively identify risks to customer health and drive mitigation plans to reduce time to value • Lead complex implementations from technical discovery through production rollout • Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow • Translate customer business and security objectives into scalable technical solutions • Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering • Help define success metrics and feedback loops for new product launches • Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards • Serve as a subject matter expert and escalation resource for complex technical challenges

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