sprinter-health - Clinical Operations Coordinator (Temporary)
Requirements
• 2+ years in an operations, coordination, or administrative support role • Experience managing multiple workflows, trackers, or reports simultaneously • Comfortable working independently and remotely with minimal day-to-day direction • Strong communication and problem-solving skills • Proficient in EHR systems and Google tools • Reliable internet connection and dedicated, secure workspace • Available to work CST hours • Experience in healthcare operations, medical group administration, or home health/home care • Familiarity with multi-state payroll or leave compliance • Experience supporting a distributed or regional field team • Prior use of Rippling or a similar HRIS platform • THIS ROLE DOES NOT INCLUDE • Disciplinary action or performance management
Responsibilities
• Workforce & Payroll Compliance • Follow up with field employees on timesheet submissions, PTO entries, and sick time to ensure accuracy before each payroll close • Validate weekly mileage and hours are submitted in accordance with policy and protocols • Review and abstract supporting documentation for mileage and time submissions • Maintain support metrics as defined by leadership, including accuracy in time reports, mileage, and compliance • Deliver a weekly exception report to each manager — escalations only, with full documentation • Workforce Operations & Reporting • Maintain field employee attendance, call-off, and workforce planning trackers • Track training completion in Sprinter University and annual compliance for Sprinters • Prepare weekly and monthly operational reports for the In-Home Director and Clinical Managers • Support logistical planning for workforce • Maintain dashboards, trackers, and workforce metrics • Escalation & Program Support • Manage administrative escalation trackers and ensure timely follow-up on open items • Route non-clinical operational issues to appropriate teams • Maintain SOPs, workflows, and operational documentation • Track project milestones and action items; support new workflow launches as directed by the In-Home Director • Compliance & Quality • Participate in internal audits; provide feedback to improve documentation and identify operational improvement processes • Maintain confidentiality and adhere to all HIPAA and compliance standards • YOU’LL LOVE THIS JOB IF • You take pride in accuracy and integrity, finding satisfaction in getting every detail right • You’re motivated by mission as much as metrics — knowing your work directly supports better access to preventive and chronic care for patients nationwide • You thrive in a tech-forward, fast-growing environment where innovation and continuous improvement are part of the daily rhythm • You enjoy working independently in a remote setting while staying connected to a collaborative, purpose-driven team • You’re naturally curious, proactive, and eager to contribute feedback and shape evolving processes • Most of all, you value flexibility, accountability, and being part of a company that’s reimagining how healthcare reaches people where they are • TECHNOLOGIES WE USE • Google Suite (Docs, Slides, Sheets) • Rippling or similar HRIS platform
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