multiplymii - Direct Import Operations Coordinator (US)
Requirements
• 2–5 years of experience in International Import Operations and Supply Chain coordination. • Experience in international logistics (FOB shipments, import/export documentation, customs requirements) • Experience supporting US retailer import programs, with hands-on exposure to at least one of the following: Costco, Walmart/Sam’s Club, Target, Amazon, Home Depot, Lowe’s, or similar retailers. • General ERP proficiency required; hands-on experience with Microsoft Dynamics NAV/ BC365 preferred but trainable • Elevated Proficiency in Microsoft Office programs, excel, outlook, word. • Experience with Global import logistics processes & procedures. • Familiarity with Global import documentation processing and creation. • Ability to follow up firmly and professionally with factories and agents. • Comfortable working across various time zones with US teams. • Able to identify exceptions and escalate in a timely fashion. • Experience supporting US retail import programs. • Experience with shipping/importing international 3PL warehouse facilities. • Experience working with factories in Asia (ex: China, Vietnam, Cambodia). • Experience with freight forwarder portals (Expeditors – OMB, InforNexus, Maersk SPC, etc.) • SUCCESS METRICS • On-time booking percentage • On-time shipment departure percentage • Documentation accuracy rate • Documentation turnaround time
Responsibilities
• Monitor open purchase orders and shipment readiness status. • Coordinate shipment bookings with freight forwarders and factories. • Review and process factory documentation and receive inventory into client’s ERP system. • Generate customer shipping document packets & upload them to customer portals and/or via email to customer traffic teams. • Ensure bookings are secured within required customer shipping windows. • Follow up on booking confirmations and vessel allocations. • Monitor cargo-ready dates versus planned ship dates. • Escalate delays, capacity constraints, missing information, or booking issues immediately. • Generate & track shipment milestones through customer ship logs. • Coordinate across a minimum of 5 parties per shipment — requiring strong multi-party follow up and organization • Manage high volume peak season loads — up to 100+ purchase orders / individual containerized shipments active
Benefits
• Shipment milestone reporting accuracy • Number of shipment risks identified before customer impact • OTIF support performance • Reduction in manual administrative workload for US operations management team • 100% Remote Work – Work from anywhere in the Philippines. • Flexible Working Hours – Manage your schedule effectively. • Fringe benefits and 13th month pay eligibility • Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. • APPLICATION PROCESS • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • The interview process includes a Recruiter Interview, and Client Interviews. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.
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