anglehealth - Renewal Operations Coordinator

Remote - Europe *+ Equity2w ago

Remote Junior EMEA Health Insurance Insurance Operations Intern Microsoft Office Google Workspace Excel Project Coordination Zendesk Documentation Account Management Quality Assurance

Requirements

• 1–3 years of experience in administrative support, operations, project coordination, customer service, or employee benefits. • Exceptional organizational and time management skills. • Strong attention to detail and commitment to accuracy. • Excellent written and verbal communication skills. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Strong problem-solving skills and the ability to work independently. • Collaborative mindset with a passion for supporting team success. • Experience in the health insurance or employee benefits industry. • Familiarity with HubSpot CRM. • Experience using Zendesk or similar ticketing platforms. • Proficiency in Microsoft Office or Google Workspace, particularly Excel. • Experience supporting cross-functional operational teams. • Because We Value You • Competitive compensation and stock options • 100% company-paid comprehensive health, vision & dental insurance for you and your dependents • Supplemental Life, AD&D and Short-Term Disability coverage options • Discretionary time off • Relocation assistance • Paid parental leave and flexible return to work policy • Work-from-home stipend for remote employees • Company provided meals for in-office employees • 401(k) account • Opportunity for rapid career progression

Responsibilities

• We are prioritizing candidates located in the Central Standard time zone to best support our regional teams. • RENEWAL OPERATIONS SUPPORT • Provide administrative and operational support to multiple Renewal Managers across the department. • Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams. • Coordinate the collection and organization of required renewal documentation. • Monitor shared renewal inboxes and route requests to the appropriate team members. • Update HubSpot, Zendesk, and internal systems with accurate notes and documentation. • Organize and maintain electronic renewal files and shared department resources. • Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation. • OPERATIONAL COORDINATION • Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables. • Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items. • Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track. • Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate. • Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities. • SPECIAL PROJECTS • Support department initiatives focused on improving operational efficiency. • Assist with documenting and maintaining standard operating procedures (SOPs). • Maintain department templates, forms, and shared resources to ensure consistency across the team. • Participate in testing new workflows, tools, and process enhancements. • Assist leadership with operational projects and other initiatives as assigned. • ADMINISTRATIVE SUPPORT • Coordinate internal meetings and document action items as needed. • Maintain department documentation and shared resources. • Assist with maintaining standardized communications and templates. • Provide general administrative support to ensure the Renewal Team operates efficiently.