Cryptio - Delivery Operations Analyst

New York, US - Hybrid3w ago

In Office NA Data Analyst Logistics Analyst Excel Slack Documentation

Requirements

• Strong data analyst instincts - you can investigate a problem independently, not just flag it. • Solid Excel skills and comfort working with large, messy datasets. • Fluency with AI tools - you use them to work faster and smarter, not just as a novelty. • Clear, precise communicator - whether that's in a client Slack channel, a handoff note, or a scoped request. • Experience in a delivery, operations, or client-facing environment where data accuracy matters. • Ability to manage competing priorities without dropping detail or clarity. • Comfort working across teams in a fast-moving environment where things aren't always perfectly defined. • Background in reconciliation, digital assets, or scripting/automation is a plus - curiosity about the space matters more than credentials.

Responsibilities

• Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant. • Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem. • Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to. • Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution. • Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates. • Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run. • Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer. • Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

Benefits

• Work on some of the most operationally complex client engagements in digital asset accounting. • Be part of a team that's building the infrastructure for how crypto companies manage their books. • Have a direct impact on how the Delivery and Advisory teams scale - the workflows you build and improve will be used well beyond your own work. • Grow into deeper client expertise and more advanced analytical work as the team and product evolve. • 👩‍💻 Remote or Hybrid working • 🏝️ 25 days paid holiday plus bank holidays • 🙌 One additional day of annual leave each year, up to 30 total days • 🎂 Your birthday off • 🧘 Mental health resources, wellbeing programs, and professional coaching • 🫶 Family-friendly policies • 💪 Fitness and wellness budget • 🖥️ $200 home office setup budget • 🎓Training and development budget • ** we have additional benefits depending on location • If this sounds like you, we would love to hear from you 🙌 • At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.