omnidian - Director of Business Process Excellence
Requirements
• Strategic lead and active practitioner capable of constructively challenging senior executives while directly executing detailed work. • Systems thinker who views end-to-end workflows holistically to eliminate root-cause friction at inception. • Collaborative facilitator adept at aligning matrixed teams and driving co-design models without direct line authority. • Data-driven decision maker who surfaces bottleneck metrics and trade-off recommendations to guide executive alignment. • Experience: Minimum 8–10+ years of progressive experience in enterprise process engineering, value stream mapping, operational excellence, or management consulting, with a proven track record of re-architecting complex cross-functional operations. • Certifications: Certified Lean Six Sigma Black Belt (or Master Black Belt / equivalent formal continuous improvement pedigree) required. • Technical & Platform Expertise: Deep experience integrating business operational workflows into major enterprise software platforms (such as CRM and Field Service Management tools). • Industry Familiarity: Experience in clean energy, renewable technology, technical field service, logistics, or complex operational environments strongly preferred. • Cross-Functional Influence & Execution: Proven ability to act as both a strategic lead and an active practitioner—possessing the gravitas and executive presence to constructively challenge senior leaders (SVP/VP/C-suite) and align matrixed teams, alongside the drive to directly execute detailed process work. • Education: Bachelor’s degree in Engineering, Operations Management, Systems Engineering, or a technical/quantitative field required; advanced degree or MBA preferred. • Experience in clean energy, renewable technology, technical field service, logistics, or complex operational environments. • Advanced degree or MBA. • Proven track record supporting global operations, regional expansions, or platform migrations. • We are unable to provide sponsorship for this role, now or in the future
Responsibilities
• Reporting directly to the Chief Strategy Officer, the Director of Business Process Excellence improves how work moves across Omnidian’s teams to reduce cost, delays, and rework while maintaining service quality. This individual contributor establishes enterprise process architecture, standards, and governance, and personally leads prioritized cross-functional improvement initiatives. You will partner across Go-To-Market, Operations, Field Services, and Technology to map workflows, analyze performance data, facilitate cross-functional redesign sessions, and define business system requirements. • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: • Enterprise Process Architecture & Optimization (30%) • End-to-End Value Stream Ownership: Own enterprise process architecture and standards, and lead the design and optimization of prioritized end-to-end workflows across business functions and core systems, in partnership with functional owners across US and Australian operations. • Hands-On Process Discovery: Lead current-state baselining initiatives, working directly in the details to identify handoff friction, cycle-time lag, rework drivers, and capacity constraints across priority operational streams. • Target Future-State Design: Architect and deploy Target Operating Models, streamlined workflows, and business requirement specifications that eliminate redundant steps and automate optimized processes. • Commercial Alignment: Partner continuously with Product Leadership to ensure operational process designs support commercialized product profitability and client service commitments. • Core Operations Re-Architecture & Upstream Integration (30%) • Core Operations Re-Architecture: Partner directly with Operations and Field Service leadership to re-architect high-friction value streams—including diagnostic triage, technician dispatch protocols, schedule density, and back-office handoffs to drive operational cost efficiencies. • Upstream Process Integration: Trace operational workflows upstream into Go-To-Market, Lead-to-Quote, contracting structures, pricing rules, and sales-to-onboarding handoffs to isolate and resolve root-cause friction at inception. • Global Business Transformation: Lead process baselining and workflow integration to support global platform migrations, system integrations, and regional expansions. • Collaborative Capability Model & Functional SME Partnership (25%) • Functional Process Lead Coordination: Partner with and coordinate designated process talent embedded across functional departments, establishing a unified foundation for enterprise process standards without disrupting daily line execution. • Co-Design with Functional Owners: Establish standardized process mapping standards, workflow notation, and documentation templates, working as a senior technical architect alongside functional SMEs and team leads who co-create detailed operating procedures. • Capability Development: Coach and embed structured process engineering and continuous improvement methodologies across cross-functional teams to elevate overall organizational capability. • Governance, Enterprise Guardrails & Systems Alignment (15%) • Recommend & Design Operating Model: Provide technical architecture, objective data, and process design recommendations, operating in a "Recommend & Design" capacity while functional leaders maintain ultimate decision-making authority over SOP adoption within their teams. • Independent Enterprise Guardrail: Evaluate cross-functional handoffs, challenge localized sub-optimization, and ensure local functional designs serve the broader enterprise value stream. • Executive Alignment & Mediation: Surface objective value-stream data, bottleneck metrics, and trade-off recommendations to executive leadership when cross-functional misalignments require enterprise resolution. • Business Architecture Requirements: Define business architecture and technical system requirements for enterprise software, ensuring technology automates optimized workflows rather than digitizing operational complexity. • Technology & IT Translation: Partner closely with Technology and IT leadership to translate recommended target-state process designs into clear platform configuration specifications.
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