chromatic - Senior Solutions Engineer
Requirements
• 4+ years in a customer-facing technical role (ex: Solutions Engineer, Professional Services Engineer); experience in a B2B SaaS or developer tools company a plus. • Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus. • Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively. • Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders. • Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills. • Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly. • Salary range: US $120,000 - $175,000 OTE + equity. Learn more about our compensation philosophy here https://www.notion.so/Chromatic-s-Compensation-Philosophy-bc0b2c567f6e44ac8d2ada3003404a93?pvs=4. Visit our careers page https://www.chromatic.com/company/careers for a list of our other benefits and a peek into life at Chromatic.
Responsibilities
• Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows. Develop and maintain strong customer relationships. • Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs. • Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management. • Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources. • Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls. • Partner with Sales/Customer Success to identify opportunities for expansion within existing Customer base. • Identify and improve internal workflows to streamline processes and enhance the customer experience. • Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams. • Coordinate cross-departmental efforts to ensure solution compatibility and success.
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