didero - Senior AI Deployment Strategist
Requirements
• Please Note: This role will involve occasional on-site work with customers, approximately 2x per month, to support discovery sessions, technical workshops, and deployment phases. • 6+ years of experience across product management, strategy consulting, customer success/deployment, solutions engineering, or a related analytical/customer-facing role. Ideal backgrounds include candidates who began in consulting and later moved into product management or a product-adjacent operating role; technical experience or a CS background is a plus, but not required • Comfortable with APIs, integrations, and agentic AI, CS foundation means you can get up to speed fast and go deep when needed. • Strong project management skills with the ability to coordinate multiple stakeholders and drive execution. • Proven experience (or clear aptitude) for leading complex, customer-facing initiatives from kickoff through full adoption. • Strong communicator with the ability to present to senior stakeholders and navigate large organizations. • Background in procurement, supply chain, ERP systems, or enterprise operations. • Prior experience at a top-tier consulting firm (e.g., MBB, Big 4 strategy arm) or in a Forward Deployed Engineer–style role. • Familiarity with workflow automation platforms or APIs. • Startup experience in high-growth B2B SaaS. • WHAT WE VALUE AT DIDERO • We go beyond OTIF. We’re obsessed with our customers and go above and beyond to ensure we’re their top supplier. We work hard to earn and maintain their trust. • Own it. We own what we do. We stand behind the quality of our work and do the right thing, especially when it costs us. • Move fast. Learn faster. We have a strong bias to action and shorten the cycle by following our curiosity to improve as we go. • Be relentless. When one route closes, we find another. • Disagree, then commit. This is an open contest of ideas. We’re direct, but with respect. We’re decisive, and everyone commits because we win together.
Responsibilities
• Own the end-to-end post-sale journey, from deployment scoping through onboarding, production, full adoption, and value realization, leading AI agent implementations that translate customer supply chain workflows into scalable automations. • Dig into customer processes in detail: map the workflow, identify exactly where automation should be applied, then configure, test, and tune agent behavior directly without always waiting on an engineering sprint. • Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit — cost savings, cycle time reduction, supplier risk mitigation. • Partner with Product and Engineering to surface customer insights that shape the roadmap, and with Sales to drive renewals and expansion within your book of business. • Build repeatable implementation playbooks and best practices as the team scales. • YOU’LL BE SUCCESSFUL IN THIS ROLE IF YOU… • Think like a builder, not just a relationship manager, you want to get inside the product and understand how it actually works. • Are exceptional at running tight processes: structuring ambiguous problems, mapping workflows step by step, and driving a deployment to a clean finish. • Are energized by working directly with AI products and solving ambiguous customer problems with technology. • Have a strong instinct for where AI can drive ROI in complex operational workflows. • Thrive in fast-moving startup environments, default to action over deliberation, and can simplify complex concepts for non-technical audiences.
Benefits
• Medical, dental, and vision insurance • Memberships for One Medical, Talkspace, Teladoc, and Kindbody • Unlimited PTO — we trust you to take the time you need • Monthly wellness stipend via ClassPass • Tech equipment for your setup • Catered lunches (for those in the office)
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