Zeta Global - Senior Customer Success Manager
Requirements
• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing. • Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies. • Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders. • Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations. • Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences. • Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives. • A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment. • Experience working with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies. • Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention. • Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies. • Understanding of marketing data, analytics, and campaign measurement. • LOCATION • This is a remote position based in the United States.
Responsibilities
• Own Strategic Client Relationships: Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients, building strong relationships with key stakeholders and understanding their business objectives, marketing strategies, and KPIs. • Own Strategic Client Relationships: • Drive Loyalty Strategy & Performance: Partner with clients to develop and execute loyalty and lifecycle marketing strategies that improve customer engagement, acquisition, retention, and lifetime value. • Drive Loyalty Strategy & Performance: • Deliver Data-Driven Insights: Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities and provide actionable recommendations. • Deliver Data-Driven Insights: • Maximize Platform Adoption: Guide clients in leveraging Zeta's platform capabilities, ensuring they are effectively utilizing available solutions to achieve their marketing and business goals. • Maximize Platform Adoption: • Lead Strategic Business Reviews: Present campaign results, performance insights, and strategic recommendations to client stakeholders, demonstrating measurable value and identifying opportunities for continued growth. • Lead Strategic Business Reviews: • Support Client Retention & Growth: Proactively identify account risks, address client challenges, and partner with commercial teams to uncover opportunities for upselling, cross-selling, and expanding client relationships. • Support Client Retention & Growth: • Collaborate Cross-Functionally: Work closely with internal teams across Customer Success, Analytics, and Operations to execute client initiatives, resolve challenges, and deliver a seamless client experience. • Collaborate Cross-Functionally: • Champion the Voice of the Customer: Share client feedback, industry trends, and emerging needs with internal stakeholders to inform product enhancements and improve the overall customer experience. • Champion the Voice of the Customer: • Drive Operational Excellence: Manage multiple client priorities, oversee key deliverables, and ensure timely execution while maintaining a high standard of client service. • Drive Operational Excellence:
Benefits
• Excellent medical, dental, and vision coverage • Employee Equity and Stock Purchase Plan • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! • The salary range for this role is $90,000 - $100,000 depending on location and experience. • $90,000 - $100,000 • PEOPLE & CULTURE AT ZETA • Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. • We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ • ZETA IN THE NEWS! • ZETA IN THE NEWS! • https://zetaglobal.com/press/?cat=press-releases
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