Social Media and Community Manager
RemoteMidNASoftwareCommunity ModeratorSocial Media ManagerB2BReportingProduct MarketingCustomer RelationsExecutive Support
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Requirements
- 4–6+ years of experience managing social media and/or online communities for B2B, SaaS, or technology-driven products
- Experience using social media management and analytics tools (e.g., Sprout Social) and basic design or editing tools (e.g., Adobe Creative Suite, Canva)
- Proven ability to own social channels end-to-end, including strategy, execution, reporting, and hands-on community engagement
- Strong writing and editing skills, with the ability to adapt tone, voice, and messaging across platforms, audiences, and contexts
- Ability to work independently while collaborating effectively with cross-functional partners across the organization
- Sound judgment, strong attention to detail, and the ability to prioritize in a fast-moving environment
- Creative, curious, and open to feedback
- What Success Looks Like
- Increased brand visibility across social and community channels
- Strong and improving share of voice across social channels
- Consistently positive sentiment and feedback, reinforcing trust in our brand
- US Employee Benefits - Your benefits start on Day 1!
Responsibilities
- Own social media presence across both Bitly and QRCG by Bitly, from strategy and planning through publishing, engagement, and performance
- Support product launches and marketing campaigns through social amplification and coordination, ensuring messaging, timing, and execution are aligned
- Proactively communicate plans, progress, and insights to cross-functional partners, sharing context and recommendations
- Monitor trends, sentiment, and conversations to surface insights and risks, escalating sensitive issues with internal partners as needed
- Create and adapt engaging visual assets for social, balancing speed, creativity, and brand consistency across platforms
- Steward and evolve brand voice across social and community touchpoints, adapting to platform, audience, and global context
- Manage budgets and work with external agencies or contractors as needed to support social and community goals
- Manage Bitly’s Reddit program in partnership with an external agency, including content review, posting, and engagement, while identifying and evaluating additional emerging community platforms (e.g., Quora) for potential investment
- Partner with members of the Brand & Content team to support day-to-day social operations, including responding to customer support-related inquiries
- Track and report on performance across social and community channels, delivering insights and recommendations to stakeholders
- Support executive thought leadership through content development and ghostwriting, in partnership with the rest of the Brand & Content team
- Leverage AI strategically alongside new formats, platforms, and tools to improve efficiency, scale execution, and inform future strategy
Benefits
- Health & Wellbeing
- Health & Wellbeing
- Inclusive health, dental, and vision plans built to support diverse lifestyles.
- Employer contribution to HSA plans.
- Generous paid parental leave.
- Enhanced support for reproductive health, family planning, and new parents.
- Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services.
- Comprehensive well-being benefits, including a reimbursement program,
- Flexible PTO policy.
- Inclusion & Belonging
- Impactful connections and community building through our Employee Resource Groups
- Company-sponsored events to connect Bitizens together.
- Financial
- 401k with up to 4% employer match, access to financial professionals to offer our employees the opportunity to plan for a strong financial future well beyond their working years.
- Life, Short-term Disability, and Long-term Disability options.
- Flexible workspace support provided, including home office, cell phone, and WiFi service reimbursement.
- Coworking reimbursement for eligible employees.
- Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages.
- Reimbursement for professional development.
- Eligibility
- US applicants must be currently authorized to work in the United States on a full-time basis. Bitly does not sponsor or support any immigration processing.
- ** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***
- If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)
- As part of our hiring process, we conduct routine measures to verify the authenticity of candidate applications and credentials. These steps help us maintain a fair, secure, and high-quality recruitment experience for all applicants.
- The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs.
- $96,000—$132,000 USD
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