Narvar - Technical Support Engineer
Requirements
• 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space • Deep understanding of API’s and Knowledge of database tables & SQL • Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python • Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones • Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences • Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues. • Strong customer service orientation, with a commitment to delivering exceptional support experience. • Flexibility and agility with changing priorities and responsibilities in a fast paced environment • Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices
Responsibilities
• Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices
Benefits
• We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! • From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. • Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. • We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. • Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
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