plasma - Customer Operations Specialist - Europe

• Plasma is scaling its customer-facing operations across international markets, and we’re growing the Customer Experience Team to match. You’ll join an established team and take ownership of coverage for the CET time zone, making sure our customers get great support when they need it most. • You’ll work across the full customer journey, from first contact through to resolution. Because we’re still building out our playbook, your input will directly shape the processes, standards, and team culture as we grow. You won’t just follow the process; you’ll help refine it. • Some flexibility in working hours & weekend shifts will be needed to support coverage and the occasional busy period. We’re looking for a hard-working self-starter who thrives in a fast-moving startup environment and is committed to the mission alongside the rest of the team. • Experience in a startup or scale-up where you had to build or rebuild processes, not just follow them. • Exposure to Intercom, Zendesk, Freshdesk, or similar support tooling in a live production environment. • Any familiarity with KYC or compliance workflows as they relate to customer onboarding. • Experience supporting or managing a small team, even informally, or helping onboard new colleagues. • An interest in how stablecoin and DeFi products work and the customer challenges they create. • Multilingual skills that could support customer communication across our international markets.