AHEAD - Senior Engineer, Microsoft Dynamics
Requirements
• 8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations • Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command • Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration • Strong command of SQL Server performance tuning and query optimization in Azure SQL environments • Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments • Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services • Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory) • Experience building and deploying solutions using Azure DevOps pipelines and ALM practices • Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920) • Exceptional analytical, problem-solving, and communication skills • Ability to remain calm and methodical under pressure during major incidents • Prior role within a Microsoft Partner managed services or enterprise-level support team • Background supporting global, high-transaction-volume D365 F&O implementations • Familiarity with ITIL practices and service management frameworks • $130,000 - $160,000 a year
Responsibilities
• Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments • Perform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects • Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics • Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps • Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements • Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact • Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews • Author detailed post-mortem reports and implement preventive measures to reduce recurrence • Contribute to the development and maintenance of monitoring, alerting, and operational runbooks • Provide technical guidance and mentorship to mid-level support engineers • Participate in a structured on-call rotation with premium compensation
Benefits
• Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. • We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. • Medical, Dental, and Vision Insurance • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. • If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. • You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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