Cloudflare - Engineering Manager, Data Center Operations

• A builder who stays to operate. You've stood up sites and teams, and you take ownership of what happens after go-live. Delivering a build is where your job starts. If it isn't documented, it isn't done. • A builder who stays to operate. • A leader of distributed teams. You've hired and built trust with on-site engineers spread across many locations, most of whom you won't see day to day. You know how to create accountability, consistent standards and a shared culture across sites, both remotely and in person. • A leader of distributed teams. • Firm with partners. You hold colocation providers and vendors to high standards without becoming adversarial. You know the contract, you track performance, and you escalate when it's warranted. • Firm with partners. • Compliance-minded without being a compliance specialist. You understand why access controls and decommissioning chain of custody are audit controls. You treat compliance as part of doing the work well, not as overhead. • Compliance-minded without being a compliance specialist. • Automation-first. When something hurts, your first instinct is to fix the process or the tooling, not add people. You can turn an operational pain point into requirements engineering teams can act on. • Automation-first. • 6+ years in data center operations, including 3+ years directly managing on-site technical teams. At least part of that time should be leading geographically distributed teams. • A track record of operating multi-site data center fleets at hyperscale or large-cloud scale. • Hands-on experience with IT hardware, including servers, network devices, optics and cabling, not only facilities infrastructure. • Enough hands-on depth to coach engineers on technical work and to judge the quality of vendor and contractor work. • Experience owning sites across the full lifecycle: delivering greenfield data center or cage builds through third-party vendors, running them in steady state, and decommissioning hardware. • Experience managing providers in Tier III+ colocation facilities and holding them accountable to commitments. • Experience managing 24x7 on-call operations and incident escalation. • Strong Layer 1 and Layer 2 fundamentals: structured cabling, fiber and optics, patching standards, switching basics, and troubleshooting physical connectivity for network and server hardware. • Solid knowledge of data center power and cooling, rack design, high-density deployments and hardware lifecycle management. • Strong understanding of DCIM and asset management systems. You should have a track record of keeping documentation accurate from day one, including rack, power, cabling and asset records maintained from hardware arrival through decommissioning. • Working knowledge of the security and compliance frameworks common in enterprise-grade data centers. You should understand them well enough to run operations under them; auditor-level expertise isn't required. • Strong program management skills across multiple vendors, sites and time-bound workstreams. • A track record of reducing toil through tooling or process redesign. • Excellent written and verbal communication, including regular business reviews and status, risk and availability reporting to leadership. • Ability to travel regularly to data center sites. Expect more frequent travel during site builds, shifting to periodic visits as sites reach steady state. • Experience standing up a new data center operations function or region from zero. • Background at a hyperscaler, cloud provider, major CDN or similarly fast-scaling infrastructure company. • Experience with ITAD vendor programs and secure destruction requirements. • Experience with PagerDuty or similar on-call and incident tooling. • Familiarity with DCIM and source-of-truth tooling such as NetBox or Nlyte, Jira-based operational workflows, and Confluence documentation practices. • Experience with remote-hands programs and vendor scorecards. • Background in hardware diagnostics, burn-in or automated build validation. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.