docplanner - Global Strategy Analyst - Customer Success (Remote Friendly)

• What will help you thrive? • You have 3–5 years of experience in strategy, operations, analytics, project management, or a related role. • Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background • Technical expertise in working with large data sets: • Knowledge of Superset/Tableau/ reporting tools - ability to edit/create dashboards • Knowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experience • Desirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x-gradient boost, etc.) • Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization) • Prior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.) • Interest in and practical ability to apply AI in Customer Success operations. • Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation • Demonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes • Able to package insights and communicate with stakeholders/ lead working sessions with teams. • You're fluent in English (any other languages specially Spanish, Portuguese & Polish - are a plus!) • This role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil. • What to Expect from Our Hiring Process • We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role): • 1️⃣ Intro Chat – A first call with our Talent Partner Giuliana https://www.linkedin.com/in/giulianaderocco/ to explore mutual fit around relevant skills, value alignment, and motivation. • 3️⃣Additional Interview – A conversation with a senior leader from the Global Customer Success team to get a sense of how you might collaborate together and to explore team fit. • 4️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings. • 5️⃣Final Interview (Optional) – A final conversation with one of your main stakeholders from our Global Team. • 6️⃣References & Offer!