FIND Healthcareers - Medical Front Office Coordinator (AI Model Training)

Remote - USA *1w ago

Remote Mid NA Insurance Payments Office Coordinator Medical Assistant Quality Assurance

Requirements

• Minimum 2 years of healthcare front office experience • Pain Management • Strong understanding of patient scheduling and front office operations • Excellent communication and organizational skills • Comfortable reviewing recorded calls and documenting feedback • Bilingual English/Spanish • Experience with practice management or scheduling software • Experience handling patient payments and insurance verification • Previous quality assurance, training, or workflow improvement experience • You have firsthand experience managing patient interactions in a specialty clinic environment and can quickly recognize whether a conversation reflects how a real practice would operate. You understand the nuances of scheduling, medication requests, payment collection, and patient communication, and can provide practical feedback to improve AI performance.

Responsibilities

• Review AI-handled patient phone calls and interactions • Evaluate workflow accuracy and patient communication quality • Appointment scheduling and rescheduling • Medication refill requests • Payment collection and billing inquiries • Insurance-related questions • Patient intake and registration workflows • Identify workflow gaps and opportunities for improvement • Provide structured feedback to the project team

Benefits

• Location: Remote (United States Only) • Location: • Commitment: 4 Weeks (around 10h per week) • Commitment: • Contract Type: Temporary Independent Contractor (1099) • Contract Type: • Compensation: Competitive hourly compensation based on experience • You will play a vital role in training and enhancing AI systems that will be utilized across the healthcare landscape. Your clinical judgment will help ensure these systems are safe, accurate, and aligned with real-world medical practice. • safe, accurate, and aligned with real-world medical practice • We don’t just place candidates — we work inside healthcare operations every day. That means we understand what actually works on the ground. If you’re looking for a role where that matters, we encourage you to apply.