Age Bold - Medical Assistant / Care Coordinator (Remote / Telehealth Concierge)

• Current and valid National Medical Assistant Certification (CCMA, CMA, RMA, or NCMA) required. • 3+ years in direct patient care, care coordination, digital health, or an allied health/human services field. • Exceptional verbal and written communication skills, with a proven ability to build trust and convey empathy. • Track record of meeting or exceeding measurable KPIs (e.g., patient engagement, satisfaction, conversion, and retention). • Ability to manage a high volume of patient interactions efficiently without sacrificing quality or attention to detail. • A solution-oriented mindset with the agility to navigate a fast-paced, evolving healthcare environment. • Proficiency with EHR/CRM platforms, scheduling systems, telehealth software, and remote collaboration tools. • Experience in a role that had direct daily interactions with older adults • Familiarity with insurance / health plan benefit structures, prior authorizations, billing terminology • Bilingual or multilingual (e.g., Spanish fluency) • We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. • Interested? Great! Here’s what you should know:At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you. • Interested? Great! Here’s what you should know: