nabla - Clinician Experience Specialist
Requirements
• Experience: 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role. • Clinical Background: 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse) with strong understanding of provider workflows and EHR systems. • Must Have EHR Experience: NextGen & PointClickCare. Specialty EHR's a plus • Startup Mindset: Experience working in a fast-paced startup environment, ideally in healthcare SaaS. • Communication: Excellent written and verbal skills, able to build trust with and guide clinicians. • Problem Solving: Analytical thinker with the ability to diagnose issues and develop effective solutions. • Adaptability: Comfortable shifting between support, process improvement, and clinician engagement in a dynamic, growing company. • Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the future. For this role, the Company is not able to sponsor, transfer, or extend employment-based visas or other work authorization.
Responsibilities
• Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance. • Manage and resolve feedback and support tickets in Front (ticketing system), addressing a wide range of needs including clinical QA, product education, and software troubleshooting. • Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience. • Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements. • Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics. • Contribute to process improvements, helping to scale and streamline support operations as Nabla’s customer base continues to grow.
Benefits
• Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. • Here are the benefits you get when joining Nabla: • Compensation and Equity: Competitive salary and stock options • Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance • Time Off: Unlimited paid time off and 11 national holidays • Health Comes First: Unlimited sick leave • Parental Leave: Paid leave for new parents • Remote-friendly: $1,500 to purchase home office equipment • Trust & accountability: Ownership of your time and schedule • When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed. • We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes. • We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts! • If this sounds like an environment you’ll thrive in, we look forward to reading your application! • OUR VALUES AT NABLA • Every day is a new chance to excel • We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day. • There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture. • Feedback is a gift • We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions. • Committed to diversity • We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work. • DIVERSITY & INCLUSION • Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT