check-technologies - Partner Support Specialist
Requirements
• 4+ years in client or partner-facing role, supporting technical products • 2+ years working at a payroll provider or platform, with a strong understanding of payroll workflows, tax concepts, and compliance fundamentals • Experience working in high-volume support or operations environments where the right balance of speed and precision really matters • Strong investigative instincts and a deep sense of ownership over ambiguous problems • An eagle eye for detail, maintaining accuracy even when moving quickly • Comfort collaborating across technical, operational, and administrative teams to solve partner problems and enable new business capabilities • Clear and kind communication style across email, chat, and phone • Fluency with ticketing and case management systems, preferably ZenDesk • Willingness and availability to attend our annual 3 day company offsite each spring • Preference given to candidates in Mountain or Pacific time zones • Travel and Office Policy • The Check team is distributed across the US and we have offices in New York City and San Francisco. While we welcome remote work, we believe time together in person is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout the year! We expect all team members to attend our annual 3-day company offsite each spring. • For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc.
Responsibilities
• Keep the queue flowing. You’ll tackle a high number of support requests (mostly via email-like tickets) with speed and precision, always meeting or exceeding SLAs. • Investigate complex payroll problems. You’ll dive deep into payroll and tax questions, breaking the issues down and tracing root causes through our systems to ensure ongoing accuracy, compliance, and clarity every step of the way. • Collaborate across the company to resolve issues. You’ll be a critical connector within Check, partnering across Engineering, Product, Tax, and Risk to troubleshoot problems, escalate bugs, and drive solutions that unblock partners quickly. • Surface patterns and improve the system. Your work will be critical in identifying recurring partner questions and operational friction points, and surfacing insights that help us improve our documentation, workflows, and product behaviors. • Be a source of calm and confidence. Whether you’re working with experienced payroll professionals or teams who are brand new to the industry, you’ll build trust by bringing empathy, ownership, and transparency to every interaction and explaining technical or operational issues in ways they understand. • Jump on a call when it moves things forward. Most of our work is done through written communication, but some problems need a human voice. You’ll build rapport and resolve complex issues in real time when it matters most. • Escalate thoughtfully. You’ll exercise careful judgment about how and when to pull others in on a problem or escalate upward, and you’ll ensure everyone has clear context so they can quickly understand the problem and help identify a path to resolution. • Deliver service that feels personal. You’ll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. You’ll establish yourself as a reliable and trusted resource by making people feel heard, helped, and valued.
Benefits
• For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, up to 16 weeks of fully paid parental leave for new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses. • The actual annual salary for this role depends on each candidate’s experience, qualifications and work location. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team’s compensation: • The expected range in San Francisco, NYC, LA, and Seattle is between $77,000 and $87,000. • The expected range for all other locations is between $65,500 and $75,500. • We accept applications on an ongoing basis with no specified deadline. • Travel and Office Policy • This role can be remote, hybrid, or based in one of our offices in New York City or San Francisco. The Check team is distributed across the US and we have offices in New York City and San Francisco. While we welcome remote work, personal time is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! All employees must be willing to attend our annual 3-day company offsite in the spring. • For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc.
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