Everlywell - Remote Certified Medical Assistant (Contract / Part Time)
Requirements
• Assist patients with connecting to telehealth video visits and troubleshooting technical issues. • Guide patients through the virtual intake process, ensuring a seamless experience. • Collect and document vital signs, medical history, and medication reconciliation. • Administer and complete screening questionnaires as part of patient intake. • Handle inbound calls, assess patient needs, and provide appropriate guidance. • Offer live phone support to answer questions and address concerns before appointments. • Proactively manage patient care workflows from initial outreach to case resolution. • Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs. • Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros. • Index patient cases based on screening results and vital signs for follow-up and prioritization. • Minimum 3- 5 years of experience as a Certified Medical Assistant (remote CMA experience preferred). • Medical Assistant Certification through AAMA, AMT, NHA, or NCCT. • High school diploma or equivalent (higher education is a plus). • Experience handling high call volumes in a fast-paced environment. • Familiarity with EHR systems for documentation. AthenaOne experience preferred. • Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite • Strong oral, written, and interpersonal communication skills. • Proven ability to work successfully with diverse patient populations. • Ability to work independently and effectively prioritize tasks. • Experience working with AthenaOne EHR, Salesforce and Slack (or similar platforms). • 2- 4 years of telehealth or phone-based patient care experience. • Being bilingual in Spanish is a plus. • By joining our team, you’ll play a vital role in expanding access to virtual healthcare, ensuring that patients receive comprehensive, high-quality care from the moment they begin their telehealth visit. • If you’re passionate about patient care and thrive in a remote, tech-driven environment, we’d love to hear from you!
Responsibilities
• Assist patients with connecting to telehealth video visits and troubleshooting technical issues. • Guide patients through the virtual intake process, ensuring a seamless experience. • Collect and document vital signs, medical history, and medication reconciliation. • Administer and complete screening questionnaires as part of patient intake. • Handle inbound calls, assess patient needs, and provide appropriate guidance. • Offer live phone support to answer questions and address concerns before appointments. • Proactively manage patient care workflows from initial outreach to case resolution. • Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs. • Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros. • Index patient cases based on screening results and vital signs for follow-up and prioritization.
Benefits
• By joining our team, you’ll play a vital role in expanding access to virtual healthcare, ensuring that patients receive comprehensive, high-quality care from the moment they begin their telehealth visit. • If you’re passionate about patient care and thrive in a remote, tech-driven environment, we’d love to hear from you!
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