revealtech - Field Service Representative - Poole, UK

Remote, UK - Hybrid£80k - £95k/year+ Equity1w ago

In Office EMEA Shipping Field Marketing Manager Solutions Engineer Reporting Drone Linux Python Echo

Requirements

• Strong practical IT skills: Windows ,networking, and deploying and troubleshooting software on laptops, servers and tablets. • Hands-on experience with geospatial, mapping or ISR systems. • Experience delivering training to mixed audiences, from junior users to staff officers. • Confidence working directly with special operations users; service experience a strong advantage. • A self-starter who works well on their own with limited oversight, with the discretion a sensitive customer needs. • Based in or able to commute daily to Poole. • Strong Linux, networking and deployment skills; scripting in Python or similar. • UK national, eligible for DV clearance. • UKSF, SFSG or Royal Marines background, ideally with maritime or amphibious experience. • Royal Signals, Royal Engineers Geo or UKSF signals background. • Experience with ATAK and other TAK tools. • Drone operations, photogrammetry or 3D reconstruction experience. • Experience setting up and supporting XR headsets. • Scripting in Python or similar. • Previous customer-facing technical role, such as FSR, field engineer or solutions engineer. • Poole, Dorset, embedded on site with a UK special operations customer, with occasional UK and overseas travel • Onsite: 2-3 days a week

Responsibilities

• Embed with the customer on site 2 to 3 days a week, flexing with operational need, as their first point of contact for Reveal. • Install, configure and support Farsight nodes, viewers, XR kit and Echo, in camp, in the field and at sea. • Deliver training, from new-user courses to refresher and advanced analyst sessions, and keep training material current. • Support exercises, rehearsals and operations, including 3D reconstruction from drone and sensor data. • Fix problems in the field, escalating to engineering when needed. • Capture user feedback and turn it into clear tickets and feature requests for engineering. • Test pre-release builds and new features so training is ready before the software reaches users. • Collect real-world datasets for the engineering team to develop and test against. • Pass new requirements and opportunities to the International Sales Engineer, and support demos, trials and proposals. • Report activity and progress against contract deliverables through regular SITREPs.

Benefits

• Salary is determined by the applicant's experience, knowledge, skills, abilities, internal equity, and alignment with market data. • Medical, Dental, Vision coverage • Parental Leave • Unlimited Paid Time Off • Home Office Stipend