Think Academy US - Onsite Customer Success Specialist (Mandarin Required)
Requirements
• Bachelor's degree or above. • Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred). • Comfortable working long-term evening shifts in a remote work environment. • Must have a personal computer and reliable internet connection. • Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred. • Experience in the education industry is a plus. • Strong communication, problem-solving, and interpersonal skills. • Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism. • Work Hours: • Mon-Fri: 10am-7pm • Sat-Sun:8:30am-5:30pm • Weekend availability is preferred, and candidates with availability on Fridays and at least one weekend day will be given priority consideration. • $25-28/hour + performance-based commission , targeted $50K-$74K/year
Responsibilities
• Customer Support • Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey. • Serve as a trusted point of contact for families and deliver professional guidance and assistance. • Student & Family Follow-Up • Monitor student progress and parent needs, ensuring a positive learning experience. • Assist with course scheduling, class changes, leave requests, and other academic support services. • Complaint Resolution • Handle parent feedback and concerns professionally and empathetically. • Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships. • Cross-Functional Collaboration • Document customer feedback and service interactions accurately. • Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Benefits
• $25-28/hour + performance-based commission , targeted $50K-$74K/year
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