Clear Capital | CubiCasa - Customer Success Manager II
Responsibilities
• Customer Success Advocate and Performance Management: • Proactively manage understanding your customer’s organization, value received from our services, their key players, expectations, hot buttons, workflow and technology for your top 20 accounts. • Develop deep knowledge of Clear Capital’s product, process and performance so you can add value in discussions with customers • Drill down to root cause on customer issues and partner with internal teams to find the right path to resolution • Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct with the customer) • Navigate high level investigations of data or files to drive escalation or de-escalation
Benefits
• Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources. • Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team. • Career and skill development resources to help advance your career and personal growth. • A mission-driven environment where your work makes a measurable impact on the real estate industry. • Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers. • Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit. • Lift others up - We lead with empathy and strive to improve the lives of those around us. • Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact. • Raise the bar - We don’t settle for industry standards, we redefine them.
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