Trexo Robotics - Customer Success Manager (Paediatric PTA)
Requirements
• Minimum education level: Graduation from an accredited Physiotherapy Assistant (OTA/PTA) program. • 3+ years of experience working as a paediatric Physiotherapy Assistant or in a similar role. • Strong verbal and written communication skills. • Solid understanding of human kinematics. • Excellent interpersonal skills and high levels of emotional intelligence. • Ability to quickly learn and adapt to new software and digital tools. • Ability to occasionally travel between Canada and USA. • Flexibility to work irregular hours, including occasional evenings or weekends. • Experience with tools like Salesforce and Airtable. • International education or clinical experience as a Physiotherapist (PT).
Responsibilities
• Perform video-based customer training to excited customers receiving their Trexo devices. • Provide check-ins on regular intervals after deployment. • Collaborate with customers to establish clear goals and nurture satisfaction. • Proactively reduce customer churn through high-touch interactions and personalized support. • Build KPIs to track the customer satisfaction and team's performance. • Address individual customer queries on a daily basis (we have chat groups with each user). • Help design and validate upcoming research studies with our clinical partners all around North America. • Attend conferences with key opinion leaders in the space and end users, with potential for presenting at the conferences.
Benefits
• Competitive pay and employee stock options. • Unlimited Vacation policy. • Group benefits plan (medical and dental). • Dog-friendly office environment. • Work Authorization: Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for.AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards. • Work Authorization: • AI in Recruitment:
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