decagon - Customer Engineer, Agent Builder
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Requirements
• Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). • Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end. • Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration. • Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. • Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them. • Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). • Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. • A Computer Science, Engineering, or Math degree, or equivalent technical experience. • Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Responsibilities
• Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration. • Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes. • Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios. • Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments. • Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines. • Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. • Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Benefits
• We proudly offer the following benefits for our full-time employees: • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best • These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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