oktoberagency - (Senior) Retention Manager (gn) – Email, Klaviyo, Lifecycle | Remote worldwide

Remote - Indonesia, Serbia, Netherlands... - Europe *3mo ago

Remote Senior EMEA Inventory Manager Email Marketing Manager Senior Community Manager Klaviyo Coaching Shopify Mentoring Client Onboarding

Requirements

• We're remote-first and open to candidates from any location. The only thing we ask is an overlap of around 5 hours with CET working hours, so we can collaborate closely as a team while still giving everyone the flexibility to work where and how they do their best work. • Your mission: Turn every brand in your portfolio into a retention success story by building strategies, flows, and campaigns that keep customers coming back and growing revenue along the way. • 2. Full funnel understanding, not just email metrics • 3. Strong relationship builder and proven client-facing experience • 4. Agency background or 8fig+ brand experience • What you'll get:

Responsibilities

• Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts • Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps • Develop advanced retention strategies and review campaigns before they reach the client • Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship • Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making • Run client onboarding for new brands, setting the right tone and expectations from day one • Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

Benefits

• 2. Generous paid time off • 3. Fully remote - work from wherever you do your best work • 4. Clear growth path into Senior and Manager positions • 5. Access to all tools, data, courses and coaches you need for being successful • 6. Direct access to founders of the fastest growing e-commerce brands world wide • This is for you if: • You're a freelancer/agency owner who wants more stability • You hate how slow decision making is in your current role • You're the only expert in your company and miss a team • This is not for you if: • You're looking to get away by doing the bare minimum • You need a lot of hand holding throughout the day • Speak soon ❤️ 🔥