PartsBase Inc. - Account Manager

Remote - United States1mo ago

Remote Mid NA Software Airlines Aerospace Account Manager Buyer Account Management Team Management B2B Customer Success Team Leadership

Requirements

• · 5–7 years of experience in Account Management, Sales, or Customer Success with at least 3 years in a SaaS or subscription-based B2B environment (required). • · A proven track record of growing revenue within an existing book of business, not just protecting it. • · Strong commercial instincts: you understand deal structure, negotiation, and how to align value to a client's budget cycle. • · Excellent communication skills you can run a compelling QBR with a VP just as comfortably as a day-to-day check-in with a parts buyer. • · Organized and data-driven: you use CRM and usage data to prioritize your time and make your case. • · Ability to manage a high-volume portfolio without letting anything fall through the cracks. • What Sets You Apart • You identify expansion opportunities before the client asks. You treat your book of business like a portfolio of partnerships, not a list of renewals. You move fast, follow through, and your clients notice the difference.

Responsibilities

• · Own a portfolio of B2B member accounts with full accountability for retention, satisfaction, and revenue growth. • · Build trusted relationships with key stakeholders from procurement managers to C-suite acting as a strategic advisor on how PartsBase solutions solve real operational challenges. • · Drive net revenue retention by identifying and executing upsell and cross-sell opportunities across PartsBase's product suite, including marketplace listings, data products, and SaaS tools. • · Lead structured account reviews and business planning sessions that tie platform performance to each client's commercial goals. • · Monitor usage, engagement, and ROI signals to get ahead of churn risk and turn at-risk accounts into success stories. • · Partner closely with Sales, Customer Success, and Product to deliver a seamless member experience and close the loop on client feedback. • · Maintain clean, accurate pipeline and account records in CRM your forecast should be trustworthy.

Benefits

• · Competitive base salary with performance-based incentives tied to retention and growth. • · A niche industry with genuine global scale — your accounts will span continents and include some of the most recognized names in aviation. • · A product that solves a real problem in a market where relationships and reliability matter enormously. • · A collaborative, high-performing team that values accountability and rewards results.