hyperexponential - Systems Associate (Graduate/Entry-level opportunity)
Requirements
• 4. Values Interview with Tom Clark
Responsibilities
• Own the front door. Triage, prioritise, route, and keep stakeholders informed on everything coming into SYSSEC, applying an ITIL/ITSM lens to how work arrives, gets handled, and gets resolved. How it feels to reach out to SYSSEC starts and ends with how this person shows up. • Improve the service, continuously. Good enough today is a problem tomorrow. Look for recurring patterns, find root causes, and change the conditions that created them, through better templates, self-serve paths, proactive communication, and process work that makes repeat tickets rarer over time. • Build things that reduce the work. Scripts, automations, integrations, paved-road workflows. Engineer toil out of the system rather than just processing it, and contribute to the broader hxOS integration layer: connectors, routing logic, self-serve tooling that makes the platform more capable over time. • Be a partner to the business. As the internal expert in hxOS, help colleagues get more out of their devices, applications, and AI tools. This isn't ticket resolution, it's helping people understand what's possible and removing friction between them and a platform designed to make them better at their jobs. • Contribute to strategic delivery. Around 20% of the role is higher-leverage work: contributing to platform design, supporting infrastructure decisions, and building the technical foundations needed to take on bigger challenges over time. • WHAT GOOD LOOKS LIKE • Reliable under volume. Owns a queue without being chased, keeps work moving and stakeholders informed, and holds the same standard whether it's a routine request or a change that touches critical infrastructure. • Builds rather than just processes. Comfortable writing scripts and configuring automations, thinks in repeatable patterns rather than one-off fixes, and treats "make the next version of this job smaller" as the actual goal. • Already AI-native, not AI-curious. Uses AI tools as a natural part of everyday work: triage, documentation, automation scaffolding, first-pass review. Has judgement about where it helps and where it doesn't, rather than reaching for it by default. • Figures things out unprompted. Given a problem, researches it, tests it, forms a view, and comes back with a recommendation rather than a question. Comfortable with ambiguity, applies feedback fast, and is honest about what they do and don't know yet.
Benefits
• You'll become hxOS's internal expert: the person colleagues turn to when they want to understand what's possible, get more from their tools, or work through something new. It's a rare mix of technical depth, operational credibility, and real visibility at the centre of how the company runs, with a clear path from owning the queue to shaping the platform itself. • You're joining a generational business at a real inflection point. hx isn't an early-stage bet - we have nearly 60 of the world's largest insurers as customers, zero churn, billions in premium flowing through the platform, and backing from a16z, Highland Europe and Battery. You get the rare combination: a varied craft role with the freedom to build, and the strong backing of a company that's already winning. • £5,000 training and conference budget for individual and group development. • 25 days of holiday plus 8 bank holidays (33 days total). • Company pension scheme via Penfold. • Mental health support and therapy via Spectrum.life http://Spectrum.life. • Individual well-being allowance via Juno https://www.withjuno.com/. • Private healthcare insurance through AXA. • Income protection and Life Insurance. • Cycle to Work Scheme • Top-spec equipment (laptop, screens, adjustable desks, etc.). • Regular hackathons, lunch & learns, and socials, both remote and in-person, to foster collaboration and creativity. • Team breakfasts and lunches, fully stocked snacks and drinks, and a fun, creative office at The Ministry https://theministry.com/. • Access to cutting-edge AI tools and experimentation budget, giving you the freedom to test, learn, and innovate ahead of the market. • OUR COMMITMENT TO DIVERSITY • hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. • Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team. • If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. • For more information about applying and to view other opportunities, you can visit our careers page. • Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT