Valon Mortgage - Sr. Business Systems Associate
Requirements
• 4+ years of relevant professional experience in business systems, operations, or business process improvement. • 2+ years of experience administering the Zendesk application • Strong analytical and problem-solving skills with the ability to evaluate complex operational challenges. • Excellent verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences. • Demonstrated ability to manage multiple priorities and projects in a fast-paced environment. • Strong stakeholder management skills and experience working across departments and organizational levels. • Strong attention to detail with a focus on accuracy, execution, and continuous improvement. • Proven ability to work independently while exercising sound judgment and decision-making. • Must be available to collaborate and communicate in recurring live meetings. • Minimum education requirement: High school diploma or GED equivalent required
Responsibilities
• Serve as a primary administrator and subject matter expert for business-critical systems, including Zendesk, Qualtrics platforms, NICE CXone, DocuSign, and related operational tools. • Lead system implementations, enhancements, and optimization initiatives from discovery through deployment. • Partner with Operations, Product, Engineering, Compliance, and other stakeholders to translate business needs into scalable system solutions. • Analyze operational workflows and proactively identify opportunities to automate processes, reduce manual effort, and improve employee efficiency. • Own complex system configurations, integrations, permissions, routing logic, and business rules. • Develop and maintain system documentation, process maps, governance standards, and training materials. • Design and deliver reporting, dashboards, and business insights that support operational decision-making and executive visibility. • Investigate and resolve escalated system issues while driving root cause analysis and long-term solutions. • Establish and monitor system performance metrics, adoption trends, and service level expectations. • Mentor junior team members and provide guidance on business systems best practices. • Support change management efforts and facilitate stakeholder adoption of new processes and technologies. • IDEAL BACKGROUND • 4+ years of experience in business systems administration, operations technology, workforce management, business operations, or related functions. • 2+ years of experience supporting business-critical platforms such as Zendesk, NICE CXone, Salesforce, CRM systems, or similar enterprise applications. • Experience leading system implementations, process improvement initiatives, or cross-functional operational projects. • Experience in financial services, fintech, SaaS, or other highly regulated industries preferred. • Strong background in workforce management, forecasting, capacity planning, scheduling, or operational analytics preferred. • Experience with reporting and business intelligence tools (Looker, Tableau, Sigma, SQL, Hex, etc.) is a plus. • Experience managing system integrations, workflow automation, and business process optimization is a plus. • Demonstrated ability to influence stakeholders and drive adoption across multiple teams. • Bachelor's degree or equivalent professional experience.
Benefits
• $86.7K – $117.3K • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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