Cottingham & Butler - Enterprise System Administrator (Salesforce Admin)
Requirements
• Bachelor's degree in Information Systems, Business, Computer Science, or equivalent experience. • 5+ years of Salesforce Administration experience in a complex, enterprise environment. • 5+ years of Salesforce Administration experience • Deep knowledge of Salesforce configuration, security model, automation tools, reporting, and data management. • Experience gathering business requirements and delivering Salesforce solutions that improve efficiency and user experience. • Hands-on experience supporting Salesforce integrations and data synchronization processes. • Strong understanding of CRM best practices, governance, and data stewardship. • Excellent problem-solving, communication, and stakeholder management skills. • Salesforce Administrator Certification required or strongly preferred; Advanced Administrator, Business Analyst, or Platform App Builder certifications are a plus. • Experience with Salesforce Flow, Approval Processes, Dynamic Forms, and Lightning Experience customization. • Working knowledge of Apex, SOQL, Lightning Web Components (LWC), or Salesforce development concepts. • Experience with Sales Cloud, Service Cloud, Experience Cloud, or Financial Services Cloud. • Experience in insurance, employee benefits, financial services, or a highly regulated industry. • Experience leveraging Salesforce Einstein, Agentforce, Copilot, or other AI-enabled Salesforce capabilities. • Strong Salesforce platform expertise, business process analysis, solution design, data management, stakeholder collaboration, communication, continuous improvement mindset, and the ability to translate business challenges into scalable CRM solutions. • As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. • Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Responsibilities
• Serve as the primary administrator for Salesforce, including user management, security, profiles, permission sets, roles, and sharing rules. • Configure and maintain Salesforce objects, fields, page layouts, validation rules, record types, flows, and other declarative solutions. • Design, build, and optimize business process automation using Salesforce Flow and other low-code tools. • Partner with business leaders and end users to gather requirements and translate business needs into scalable Salesforce solutions. • Create and maintain reports, dashboards, and analytics that provide actionable business insights. • Manage data quality through governance, deduplication, data imports, cleansing initiatives, and ongoing monitoring. • Support and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integration tools. • Coordinate testing, deployment, and release management activities for Salesforce enhancements and updates. • Evaluate and implement new Salesforce features, products, and capabilities, including Salesforce Einstein and AI-driven functionality. • Develop user documentation, training materials, and best practices to drive adoption and maximize platform effectiveness. • Monitor system performance, troubleshoot issues, and provide advanced support to users across the organization.
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