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Jobs(30,034)/Director of Customer Success Role(241)/sofarocean (1) - Defense Customer Success Lead
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sofarocean

sofarocean - Defense Customer Success Lead

Remote - USA - Hybrid$100k - $150k+ Equity2d ago
In OfficeStaffNAShippingDirector of Customer SuccessCustomer SuccessACCA

Requirements

• Active TS/SCI clearance • 2+ years of experience in a customer success role, preferably in maritime/environmental tech • Located in San Francisco, CA, Norfolk, VA, San Diego, CA, or Honolulu, HI

Benefits

• $100,000 - $150,000 depending on location • The range listed is what we reasonably expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and may be modified in the future. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, and equity package. • OUR APPROACH TO AI IN THE HIRING PROCESS: • At Sofar, we use AI tools in our day-to-day work, and we don't expect our hiring process to be any different. Here's how we think about it: • Take-home assessments: Complete these on your own unless we've explicitly said otherwise. We'll always be upfront about it when AI is allowed. • Interview prep: Go for it. Use AI to research Sofar, practice your responses, and sharpen your thinking before we meet. • During interviews: This is you. We're a small team and we move fast — live conversations are how we get to know you, and we're genuinely curious how you think in real time. • A note on transparency: We're a lean People team, and we use AI to help with things like drafting job descriptions, preparing interview questions, and candidate communications. We don't use it to make hiring decisions — those are always ours. • The through line: use AI to show more of yourself, not less :)

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