Telnyx - Solutions Engineer, LATAM (Remote)
Requirements
• 3+ years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture • Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies • Experience explaining complex technical concepts to both technical and non-technical audiences • Ability to translate business requirements into technical solutions and implementation plans • Strong presentation and demo skills • Experience working with sales teams during technical discovery, evaluation, POC, and closing stages • Hands-on technical curiosity and comfort learning new products quickly • Business acumen and ability to connect technical value to customer outcomes • Fluency in English plus Spanish and/or Portuguese • Based in Sao Paulo, Brazil or Mexico City, Mexico, with ability to support LATAM customers and travel as needed • Experience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, or next-generation carrier technologies • Experience with AI integrations, Voice AI, conversational AI, machine learning, natural language processing, or AI-powered customer experience tools • Experience building full-stack applications or working with modern programming languages and APIs • Experience selling or supporting cloud solutions for sales, support, marketing, or customer engagement teams • Previous experience in telecom, software engineering, networking, storage, contact center, or technical support environments • Fluency across English, Spanish, and Portuguese is a strong plus
Responsibilities
• Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close • Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals • Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products • Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support • Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI • Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure • Identify technical objections and work with Sales, Product, and Engineering to resolve blockers • Support customer and partner integrations in real-world environments • Build lightweight prototypes or demos that show how Telnyx products can solve customer problems • Maintain deep knowledge of Telnyx's existing and future products • Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams • Support customer meetings, partner conversations, trade shows, and regional events as needed
Benefits
• Telnyx sits at the intersection of telecom infrastructure, APIs, wireless connectivity, and AI. As a Solutions Engineer, you will help customers across LATAM build better communications experiences while working with a technical product portfolio that spans real-time voice, messaging, wireless, networking, and AI-powered automation. • This is a high-impact role for someone who wants to work closely with customers, influence technical sales strategy, and help grow Telnyx's presence across Latin America.
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