Cloudflare - Senior Manager, Customer Engineering, India

• Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion. • This role is both a people leadership role and a commercial technical leadership role. It is designed for a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes. • Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team. • Serve as the point of reference for the team on complex customer architecture, escalations, and solution design. • Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays. • Partner with Account Executives to drive technical validation and help close new business. • Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success. • Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation. • Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning. • Hire, retain, and develop top CE talent; build succession plans and bench strength. • Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving. • Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions. • Desirable Skills, Knowledge, and Experience • Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering. • Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management. • Experience working with enterprise customers in India or APAC. • Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms. • Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model. • Experience with hyperscaler ecosystems or cybersecurity vendors. • Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway. Applied AI experience, including prompt engineering, LLM orchestration, or RAG. • Coding/scripting fluency in Python, JavaScript, or similar languages. • Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.