Sony Music Global - Senior Manager Global Technology
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field. • Minimum of 7 years of progressive experience in IT management, with a proven track record in a senior technology leadership role within a complex, global or matrixed organisation. • Deep knowledge of IT infrastructure, cloud computing, cybersecurity, and enterprise applications. • Experience in support of Windows, MacOS, Active Directory, Office365, Teams, OneDrive, SharePoint etc • Exceptional communication skills, with the ability to influence executive stakeholders and articulate technical concepts to non-technical business partners. • Proven commercial acumen, including hands-on experience with high-level vendor management, contract negotiation and long-term budget forecasting. • Strong leadership capabilities with a demonstrated ability to guide teams through operational change and technology transitions. • Leadership & Influence: Ability to inspire and guide teams, build trust, and drive change across departments and levels. • Leadership & Influence: • Communication: Strong verbal and written communication skills; able to translate technical concepts for non-technical stakeholders. • Communication: • Problem-Solving: Analytical thinker with a proactive approach to identifying and resolving issues. • Problem-Solving: • Collaboration: Skilled at working cross-functionally and building relationships with internal and external partners. • Collaboration: • Adaptability: Comfortable navigating ambiguity and adjusting to evolving business needs and technologies. • Adaptability: • Interpersonal Effectiveness: Demonstrates self-awareness, empathy, and the ability to manage relationships and team dynamics constructively. • Interpersonal Effectiveness: • Time Management: Prioritises tasks efficiently, supporting team to do the same and manages multiple projects under tight deadlines. • Time Management: • Negotiation & Budget Management: Strong vendor management experience, proven negotiation skills and strong budget management expertise. • Negotiation & Budget Management • What we give you • What we give you • You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey. • A modern office environment designed to foster productivity, creativity, and teamwork. • We invest in your professional growth & development.
Responsibilities
• Strategic Leadership & Planning • Develop and maintain a long-term Global Technology (GT) roadmap aligned with both regional commercial goals and broader global strategy, encompassing cloud migrations, system integrations and workplace technology rollouts. • Collaborate with executive leadership to identify technology opportunities that drive business growth, process automation and operational efficiency. • Scope, plan and manage substantial capital expenditure (CapEx) budgets for major technology initiatives, ensuring projects are delivered on time, within scope and meet corporate performance benchmarks. • Technology Operations & Infrastructure • Ensure the reliability, security and scalability of all regional technology systems, networks and core infrastructure. • Oversee system architecture, network administration and disaster recovery infrastructure in strict alignment with global frameworks. • Manage the lifecycle and performance of enterprise software platforms (including ERP, CRM and HRIS) ensuring seamless integration with global applications. • Provide strategic oversight for regional audio-visual (AV) infrastructure and event technology management. • Cybersecurity, Risk & Compliance • Ensure compliance with global information security policies, data privacy regulations and corporate governance standards. • Design, execute and monitor regular risk assessments, disaster recovery protocols and business continuity testing across all corporate systems in the region. • Implement and enforce cybersecurity policies and modern practices derived from global frameworks to safeguard regional digital assets. • Act as the primary regional accountability point for regulations, compliance benchmarks and security standards published by the global team. • Team Leadership & Operational Excellence • Build, lead and inspire a high-performing technology team, fostering a workplace culture anchored in innovation, accountability and continuous learning. • Provide executive coaching, mentorship and career development opportunities to build leadership depth within the department. • Promote cross-functional collaboration and knowledge sharing across technical and non-technical business divisions. • Establish, monitor and report on sophisticated key performance indicators (KPIs) and service level agreements (SLAs) to maintain high system availability and user satisfaction. • Project Delivery Success & Business Integration • Partner with regional and corporate counterparts to ensure the flawless local execution of global IT project implementations. • Execute major system migrations and infrastructure overhauls seamlessly without disrupting ongoing operations, maintaining a focus on minimised downtime and zero productivity loss across the organisation. • Lead cross-functional project committees, bridging the gap between global technical groups and local business units to ensure regional requirements are fully incorporated into broader systems rollouts. • Establish robust post-implementation review frameworks to measure project outcomes against the initial business case, tracking performance, security benchmarks and ongoing operational efficiency. • Embed ITIL and Agile best practices across service delivery, support frameworks and project execution workflows. • Financial & Vendor Management • Lead high-level vendor negotiations and manage strategic partnerships with critical third-party service providers, telecommunication partners and hardware suppliers to optimise value, service quality and commercial terms. • Oversee the full lifecycle of complex technology projects, ensuring strict alignment with timelines, operational budgets and long-term business goals. • Develop and manage the comprehensive technology budget, balancing operational expenditure (OpEx) and capital expenditure (CapEx) to ensure cost-effective use of resources. • Continually evaluate third-party solutions and structure robust contract frameworks that mitigate corporate risk. • Innovation Strategy • Innovation Strategy • Stay abreast of emerging technologies, automation tools and media industry trends to identify opportunities that deliver an operational or commercial edge. • Customer & Stakeholder Engagement • Act as the strategic liaison between technology functions and business units to deeply understand operational needs and deliver tailored technical solutions. • Present the technology strategy and clear, data-driven updates to the ANZ Executive Leadership team in a timely and impactful manner. • Collaborate closely with regional leadership and the Global Technology ecosystem to align local initiatives with broader corporate technology movements. • Act as a trusted strategic advisor to business units, translating complex technical requirements into practical, commercial business solutions. • Drive high levels of user satisfaction through responsive tech support frameworks, proactive communication and continuous service improvement.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT